New 911 Location Software

Pinpoints caller location

July 16, 2019 - 10:31 am

(GREENVILLE)- Today (Tuesday) the Greenville Police Department (GPD) announces the implementation a state-of-the-art software solution that provides the GPD Communications Center (9-1-1 Dispatch) with another tool to improve location accuracy for emergency responders.

It is called RapidSOS and it utilizes the latest technology to help pinpoint caller location- even if the caller does not know where they are or even if they are in a moving vehicle.

Even better: It’s free to the GPD.

Over the last several weeks, GPD dispatchers and patrol officers have put the software to the test with mock scenarios around Greenville to gauge accuracy and efficiency. The preliminary results have been impressive.

“We have been pleased with the RapidSOS service so far,” said Fran Moore, longtime GPD Communication Center Director. “There’s no special equipment required, and the caller doesn’t need to do anything differently to benefit from the service in real-time.

“With this added layer of protection, all the caller has to do is stay on the line.”

Location services via RapidSOS only function when the individual maintains an active phone call with the GPD Communications Center. If for whatever reason the call is terminated- so does the location service. The call would have to be re-established to activate the service again.

Director Moore said there are two common problems GPD dispatchers face in locating a caller. The first is stress, which can affect a person's ability to pinpoint where the emergency is occurring. The second is the fact that Greenville attracts many visitors who simply are not familiar with the local area.

"It’s no exaggeration to say that RapidSOS represents the future of responding to emergencies," Director Moore said. “It can literally provide a lifeline when it’s needed most.”

Although additional, fee-based options and subscription services are available from RapidSOS, the basic location software solution being used by GPD is provided to law enforcement agencies at no charge.

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